10 general skills or competencies (Job family competencies) for Sales Support Representative II
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Lists the ways of drafting sales prospecting email that attracts more leads.
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Level 2 Behaviors
(Light Experience)
Performs all follow-up to support prospecting efforts and ongoing primary lead generation activities.
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Level 3 Behaviors
(Moderate Experience)
Utilizes tools to develop targeted prospecting efforts that produce qualified leads.
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Level 4 Behaviors
(Extensive Experience)
Provides overall feedback for all upcoming prospecting initiatives.
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Level 5 Behaviors
(Mastery)
Leads the overall implementation of a strategic prospecting plan.
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Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Lists significant responsibilities and activities in a sales function.
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Level 2 Behaviors
(Light Experience)
Works with the sales team to actively participate in the pre-sales function.
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Level 3 Behaviors
(Moderate Experience)
Presents various controls and resolutions for the overall sales function problems.
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Level 4 Behaviors
(Extensive Experience)
Provides consultation to management to assist in measuring the overall direction and performance of the sales function.
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Level 5 Behaviors
(Mastery)
Establishes best practices and efficient processes in the overall sales function.
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9 soft skills or competencies (core competencies) for Sales Support Representative II
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Describes the roles and responsibilities of different meeting participants.
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Level 2 Behaviors
(Light Experience)
Follows up on action items created in meetings.
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Level 3 Behaviors
(Moderate Experience)
Controls the meeting progress to keep it on track.
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Level 4 Behaviors
(Extensive Experience)
Consults on managing remote and virtual meetings to improve effectiveness.
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Level 5 Behaviors
(Mastery)
Champions effective meeting management as an efficiency and productivity tool.
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Summary of Sales Support Representative II skills and competencies
There are 0 hard skills for Sales Support Representative II.
10 general skills for Sales Support Representative II, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative II, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative II, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be skilled in Self-Motivation.